本文发表在 rolia.net 枫下论坛Dear Sir or Madam:
I was a loyal customer of Esso gas, but from now, I am not sure if I still will be or not. Because days ago, something really bad happened to me in one Esso station.
At night of Nov 4, 2002, I went to the Esso station at the intersection of Finch and Keele to fill my tank (37.8 litres of regular gas altogether), when I paid the fee, worker in this station told me that there was another $11 bill (about 13 litres premium gas) I need to pay. It is obviously there was somebody before me using that pump without paying the money and ran away. But the worker and the manager, whose name is Sam Kotani, of gas station insisted that I had stolen this amount of gas! They even cannot provide any proof. We had some dispute, and called police. After about 30 minutes, two police officers came, hearing both sides’ comment. We had a verbal agreement before police officer, that I paid this $11 bill first and exchanged each other’s contact information, and then on next day (Nov 5, 2002) gas station should arrange some third party company or person to collect gas from tank to do some analyse to see if there is any premium gas in my tank. I waited all day without getting any response from the manager.
At night of Nov 5, 2002, some of my colleagues and I went to the station once more. With great patience, we waited there to try to talk with the manager, but the manager just tried to hide away, obviously he does not have any willing to solve this problem. We had to call police once again. The officer who handled this case one night before came again. When the officer asked the worker could he swear to God that he had seen me to steal the gas, he changed his original word. He said there were so many cars that time, he couldn’t see clearly at all! The police officer and my colleagues can be the witness. Look, what a liar he is! Even in this situation, the gas station still refused to make apology to me and refund $11.
I think this event is very serious to me. I am an IT professional with good reputation, but now what that gas station and/or Esso Company did is to stab my reputation and dignity. I have told this experience to my colleagues and many of my friends, they all feel very angry about it, and express they won’t put gas from any Esso station any more from now on until you do some investigation and make everything clear.
Esso is a well-known big company, I don’t think you will risk your reputation to do something wrong. I hope this letter will cause your attention, and to hear response from you soon; otherwise I will have to take some legal action to protect myself.
As I have mentioned at the beginning, I WAS a loyal customer of Esso gas, I attached 5 pieces of photocopies of Esso receipts in the past couple months. You can notice that almost every week, I put around 35 litres regular gas, especially within recent 1 or 2 months, so why do I need to steal premium gas from station? Please pay attention to the first attached receipts, the first line, and two receipts from right; they are what I paid at that night (Nov 4, 2002), especially the top right one, which does not belong to me at all.
Phone: 416-494-9636 (H),
Email: hardywang@yahoo.com
Sincerely
Yours truly,更多精彩文章及讨论，请光临枫下论坛 rolia.net
I was a loyal customer of Esso gas, but from now, I am not sure if I still will be or not. Because days ago, something really bad happened to me in one Esso station.
At night of Nov 4, 2002, I went to the Esso station at the intersection of Finch and Keele to fill my tank (37.8 litres of regular gas altogether), when I paid the fee, worker in this station told me that there was another $11 bill (about 13 litres premium gas) I need to pay. It is obviously there was somebody before me using that pump without paying the money and ran away. But the worker and the manager, whose name is Sam Kotani, of gas station insisted that I had stolen this amount of gas! They even cannot provide any proof. We had some dispute, and called police. After about 30 minutes, two police officers came, hearing both sides’ comment. We had a verbal agreement before police officer, that I paid this $11 bill first and exchanged each other’s contact information, and then on next day (Nov 5, 2002) gas station should arrange some third party company or person to collect gas from tank to do some analyse to see if there is any premium gas in my tank. I waited all day without getting any response from the manager.
At night of Nov 5, 2002, some of my colleagues and I went to the station once more. With great patience, we waited there to try to talk with the manager, but the manager just tried to hide away, obviously he does not have any willing to solve this problem. We had to call police once again. The officer who handled this case one night before came again. When the officer asked the worker could he swear to God that he had seen me to steal the gas, he changed his original word. He said there were so many cars that time, he couldn’t see clearly at all! The police officer and my colleagues can be the witness. Look, what a liar he is! Even in this situation, the gas station still refused to make apology to me and refund $11.
I think this event is very serious to me. I am an IT professional with good reputation, but now what that gas station and/or Esso Company did is to stab my reputation and dignity. I have told this experience to my colleagues and many of my friends, they all feel very angry about it, and express they won’t put gas from any Esso station any more from now on until you do some investigation and make everything clear.
Esso is a well-known big company, I don’t think you will risk your reputation to do something wrong. I hope this letter will cause your attention, and to hear response from you soon; otherwise I will have to take some legal action to protect myself.
As I have mentioned at the beginning, I WAS a loyal customer of Esso gas, I attached 5 pieces of photocopies of Esso receipts in the past couple months. You can notice that almost every week, I put around 35 litres regular gas, especially within recent 1 or 2 months, so why do I need to steal premium gas from station? Please pay attention to the first attached receipts, the first line, and two receipts from right; they are what I paid at that night (Nov 4, 2002), especially the top right one, which does not belong to me at all.
Phone: 416-494-9636 (H),
Email: hardywang@yahoo.com
Sincerely
Yours truly,更多精彩文章及讨论，请光临枫下论坛 rolia.net